Terms and Condtions for Bakadi Furniture
Last Updated: May 7, 2026
Welcome to Bakadi Furniture. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these terms.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Our physical store and workshop are located at Deep Blue House, 1st Floor, Room 20A, Thika Road, Kahawa Wendani, Ruiru, Kiambu, 00100, Kenya.
Business operations, including customer support and delivery coordination, are conducted Monday through Sunday, 8:00 AM – 7:00 PM.
2. Pricing and Payments
All prices listed on our website are in Kenyan Shillings (KES).
Online Payments: Processed securely via Paystack, accepting M-Pesa, Airtel Money, and major Credit/Debit cards (Visa/Mastercard).
Offline Payments: Direct bank transfers are accepted to our NCBA Bank account (Account Name: Bakadi Furniture, Account Number: 1005678907).
Payment Confirmation: After making a bank transfer, you must share a confirmation via WhatsApp or email to speed up order processing.
Security: We do not store card details; all online transactions are processed through Paystack’s PCI-DSS compliant infrastructure.
3. Shipping and Delivery
Shipping Fee: A flat rate of KES 1,000.00 applies to all orders within our delivery network.
Timeline: Total delivery time is between 1 to 6 business days from the date of your order.
Process: Since we handle our own deliveries, our team will contact you via phone or WhatsApp (+254 140 813 422) to coordinate a specific delivery window.
Order Cut-off: Orders placed after 7:00 PM (GMT+03:00) will begin processing the following business day.
4. Returns, Exchanges, and Refunds
Window: Customers have 30 calendar days from the date of delivery or collection to request a return or exchange.
Condition: Items must be in “New” condition (unused, clean, free of stains/odors) and in original packaging with proof of purchase.
Exclusions: Custom-made/bespoke furniture and items marked as “Final Sale” are non-returnable.
Fees: We provide Free Returns (KES 0) and charge No Restocking Fees.
Refunds: Issued in KES via the original payment method within 5 days after the return is inspected at our Ruiru workshop.
5. Damages and Defects
In the event of damage during transit, please notify the delivery team immediately or contact us within 48 hours of receipt.
We will arrange for a repair or replacement at no additional cost for verified defective items.
6. Privacy and Communication
We collect personal identifiers (name, phone, email) and delivery details to provide high-quality furniture and reliable delivery.
Your data is used strictly for business operations and is only shared with necessary third parties like payment processors.
We will use phone or WhatsApp to coordinate delivery windows and respond to customer support inquiries.
Contact Information
For any questions regarding these Terms, please reach out to us:
Phone/WhatsApp: +254 140 813 422
Email: info@bakadifurniture.com
Address: Deep Blue House, 1st Floor, Room 20A, Thika Road, Kahawa Wendani, Ruiru, Kiambu, 00100, Kenya